Kushniruk, Andre W., University of Victoria, Canada

• Vol 12, No 4 (2020) - Articles
  Editorial: Visualizing user experience and stories: From customer journeys to patient experience mapping
  Abstract  PDF
• Vol 12, No 4 (2020) - Articles
  Patient journey mapping: Current practices, challenges and future opportunities in healthcare
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• Vol 12, No 4 (2020) - Articles
  A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment
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• Vol 12, No 4 (2020) - Articles
  Opportunities for improving how and when Canadians are informed about new prescription medications
  Abstract  PDF
• Vol 12, No 4 (2020) - Articles
  Patient journey mapping: Integrating digital technologies into the journey
  Abstract  PDF

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