Vol 12, No 4 (2020)

Table of Contents

Articles

Special Issue on "Visualizing user experience and stories: From customer journeys to patient experience mapping"
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Editorial: Visualizing user experience and stories: From customer journeys to patient experience mapping
Andre W. Kushniruk, Avi Parush, | |
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380-386
Patient journey mapping: Current practices, challenges and future opportunities in healthcare
Amanda L. Joseph, Andre W. Kushniruk, Elizabeth M. Borycki, | |
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387-404
A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment
Andre W. Kushniruk, Elizabeth M. Borycki, Avi Parush, | |
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405-418
Innovative care: Using 'A day in the life' as a tool to explore opportunities for a tech-enabled home for older Canadians
Rei Ahn, Sara Aghvami, | |
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419-426
Opportunities for improving how and when Canadians are informed about new prescription medications
Helen Monkman, Andre W. Kushniruk, Elizabeth M. Borycki, Debra Sheets, Jeff Barnett, Hannah Park, | |
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427-447
The current state of knowledge on mobile health interventions for opioid related harm: Integrating scoping review findings with the patient journey
Monica Aggarwal, Elizabeth M. Borycki, Evangeline Wagner, Kat Gosselin, | |
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448-468
Portrait of Ms. Diaz: Empirical study of patient journey mapping instruction for medical professional students
Hannah Park, Helen Monkman, Allison Wenger, Blake Lesselroth, | |
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469-487
Initial steps to measurement and improvement of family-centered communication during the pediatric patient journey of bone marrow transplantation
John F. Huber, Judith W. Dexheimer, Hannah Ingraham, Catherine Desmond, Anna Klunk, Kati Kusnier, Dawn Nebrig, Laura Flesch, Annamarie Borich, Stella M. Davies, Christopher E. Dandoy, | |
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488-504
Healthcare experience design: A conceptual and methodological framework for understanding the effects of usability on the access, delivery, and receipt of healthcare
Jessica Lynn Campbell, | |
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505-520
Patient journey mapping: Integrating digital technologies into the journey
Elizabeth M. Borycki, Andre W. Kushniruk, Evangeline Wagner, Ryan Kletke, | |
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521-535